helpful hints

What web browser are you using to run FUSION?
For optimal functionality, we recommend running FUSION on the latest version of Chrome. If you are using Internet Explorer, please use version 8 or above.

Have you tried clearing your browser cache?
To clear your Chrome browser cache, click here for instructions from Google. To clear your Internet Explorer browser cache, click here and follow these instructions from Microsoft.

Have you tried restarting your web browser or entire computer?
Make sure to close every instance of your web browser.

Are you experiencing problems with other web sites?
If so, check your local network setup or contact your ISP.

Do you experience the same issue at any computer you use?
This may help ComNet Technology with the troubleshooting process.

If you have another web browser installed, are you experiencing the problem in both browsers? For example, if you are using Chrome, have you duplicated the problem in Internet Explorer?
If yes, please indicate this when you are contacting a ComNet Technology support representative.

Do you have the latest updates for your web browser and operating system?
Please make sure your system is up to date to decrease system security vulnerabilities and bugs.

In FUSION, is the floor plan bleeding through to other pages when using other features?
Please ensure that you have the latest official release of Adobe Flash installed on your computer. You can go directly here to download the latest version of Adobe Flash. Or click here for step-by-step instructions to update your Adobe Flash Player.